Terms & Conditions

Welcome to Ridakart. These Terms & Conditions explain the rules that apply when you access our website, browse our products or place an order with us. Please read them carefully before using our services.

Last Updated: 6 November 2026

1. About Ridakart

Ridakart is an online shopping platform offering Rida garments, fabrics, fabric sets and customized printed fabric products. Our website allows customers to browse available products, select product options and place orders online.

In these Terms & Conditions, the words "Ridakart", "we", "us" and "our" refer to the Ridakart website and its operating business. The words "you", "your" and "customer" refer to any person accessing our website or purchasing our products.

2. Eligibility and Use of Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are below the age of 18, you may use this website only with the involvement and permission of a parent or legal guardian.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Provide false, misleading or inaccurate information.
• Attempt to interfere with the website's operation, security or functionality.
• Access restricted areas or attempt unauthorized access to our systems.
• Copy, reproduce, distribute or commercially exploit website content without permission.
• Upload harmful files, malicious code or content that violates applicable laws.

3. Product Information and Images

We make reasonable efforts to display product descriptions, photographs, fabric details, measurements, colours and other information as accurately as possible.

However, actual product appearance may vary slightly due to screen settings, device displays, lighting, photography, printing processes, fabric texture and production conditions.

• Colours displayed on your screen may differ slightly from the actual fabric.
• Printed designs may show minor variations due to the printing process and fabric characteristics.
• Fabric texture, drape, finish and appearance may vary according to the selected material.
• Product photographs are representative and may not reproduce every physical detail exactly.

Such ordinary variations do not automatically constitute a manufacturing defect. This does not limit your rights in the event of a materially incorrect, damaged or defective product.

4. Product Categories and Customization

Ridakart offers different types of products, including ready-to-buy products, fabrics sold by meter, fabric sets and customized printed fabrics. Product-specific options and requirements may differ depending on the item.

4.1 Ready-to-Buy Products

Ready-to-buy products are offered according to the specifications and options displayed on their respective product pages. Customers should review the product details, images, size, quantity and other available options before placing an order.

4.2 Fabric Sold by Meter

Certain fabrics are sold according to the quantity selected by the customer. The selected quantity may be measured, cut or prepared specifically for that order.

Customers are responsible for selecting the correct fabric, quantity, width and other available product options before completing the purchase.

4.3 Customized Fabric – Design Gallery

Customers may select an existing design from the Ridakart Design Gallery and customize the available product options. These may include fabric type, quantity, printing options and other choices displayed on the product page.

Customers must carefully review their selected design, fabric and order specifications before placing the order. The selected design and options will be used as the basis for production.

4.4 Customized Fabric – Upload Your Own Design

Ridakart may allow customers to upload their own artwork, images, patterns or designs for customized printing.

By uploading a design, you confirm that:

• You own the design or have obtained the necessary rights, licences and permissions to use it.
• Your uploaded content does not infringe any copyright, trademark, design right or other third-party right.
• Your content does not violate applicable laws or contain unlawful, prohibited or offensive material.
• You have checked the artwork, file quality, resolution, dimensions, repeat pattern, orientation and other relevant specifications.
• You have reviewed the design before submitting the order for production.

Ridakart is not responsible for errors, poor print quality caused by unsuitable uploaded files, incorrect artwork dimensions, low-resolution images, incorrect repeat settings or other issues arising from customer-supplied files.

5. Customer-Uploaded Content and Intellectual Property

All website content, including Ridakart branding, logos, product photographs, design previews, graphics, text and original designs owned or licensed by Ridakart, is protected by applicable intellectual property laws.

You may not copy, reproduce, publish, sell, distribute or commercially use Ridakart-owned content without our prior written permission.

For designs uploaded by customers, ownership remains with the respective rights holder. By submitting an uploaded design, you grant Ridakart a limited, non-exclusive permission to access, process, reproduce and use that design solely to fulfil your order, provide customer support and handle related production requirements.

You remain responsible for obtaining all necessary permissions for uploaded content. Ridakart may refuse or cancel an order if we reasonably believe that the submitted content violates intellectual property rights or applicable law.

6. Pricing, Taxes and Product Availability

Product prices are displayed on the website and may change from time to time without prior notice.

• The price applicable to your order is the price displayed at the time of checkout, subject to correction of genuine pricing errors.
• Applicable taxes and other charges will be displayed or calculated as part of the checkout process, where applicable.
• Shipping charges, where applicable, may be calculated separately based on the product, order weight, destination or other applicable conditions.
• Product availability may change without prior notice.
• Promotional offers, discounts and free-shipping benefits may be subject to separate conditions.

If a genuine pricing, availability or technical error affects an order, we may contact you to confirm the correct details or arrange an appropriate resolution, including cancellation and refund where applicable.

7. Orders and Order Confirmation

When you place an order, you are submitting a purchase request for the products and options selected by you.

An order confirmation or payment notification does not prevent Ridakart from reviewing an order for availability, payment verification, pricing errors, suspicious activity or other legitimate fulfilment concerns.

We reserve the right to refuse, hold or cancel an order where reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information.
• Payment failure, payment verification issues or suspected fraud.
• Product unavailability or genuine pricing errors.
• Invalid, unlawful or infringing uploaded designs.
• Technical errors affecting the order.
• Other legitimate operational or legal reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with applicable law and our Refund & Returns Policy.

8. Payments

Payments must be completed using the payment methods made available during checkout.

• Orders may be processed only after successful payment confirmation, where prepaid payment is required.
• Payment processing may be handled by third-party payment gateways.
• Ridakart does not control the independent systems, security procedures or availability of third-party payment providers.
• Customers must provide accurate payment information and complete any verification required by the payment provider.

If a payment is deducted but the order is not confirmed, please contact us with the relevant transaction reference so that the payment and order status can be checked.

9. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible through our customer support channel.

9.1 Customized Products

Customized products may require design processing, artwork preparation, fabric cutting and printing. A cancellation or modification request may be considered before production begins.

Once printing or production has started, change-of-mind cancellations or changes to the selected design, fabric, quantity or other specifications may not be accepted.

9.2 Ready-to-Buy Products

Cancellation requests for ready-to-buy products may be considered before dispatch, subject to order status and applicable law.

All cancellation and refund requests are governed by our Refund & Returns Policy and applicable consumer protection laws.

10. Shipping and Delivery

Shipping and delivery arrangements depend on the product, order preparation requirements, delivery location and available logistics services.

• Applicable shipping charges will be shown during checkout.
• Some products or promotional offers may qualify for free shipping.
• Customized printed fabric orders may require additional preparation and production time before dispatch.
• Dispatch time and delivery time are different. Dispatch refers to handing the parcel over to the shipping or courier service.
• Delivery timelines may vary due to location, courier operations, weather, public holidays, transport disruptions or other circumstances beyond our control.
• Tracking details will be shared when available.

Customers are responsible for providing accurate delivery information, including recipient name, complete address, city, state, PIN code and contact number.

Ridakart cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

11. Inspection, Returns and Refunds

Returns, replacements, refunds, damaged products, defective products and incorrect-item claims are governed by our separate Refund & Returns Policy.

Customers should inspect their order upon delivery and report any damaged, defective or incorrect product within the reporting period specified in that policy.

Customized products and fabrics cut or prepared according to customer-selected specifications are generally not eligible for change-of-mind returns once production or preparation has started, subject to applicable statutory rights and the terms of our Refund & Returns Policy.

Nothing in these Terms & Conditions excludes or restricts any consumer rights that cannot legally be excluded or restricted.

12. Promotions, Discounts and Offers

Ridakart may offer promotional codes, discounts, special pricing, free-shipping offers or other promotional benefits from time to time.

• Each offer may have its own validity period and eligibility conditions.
• Some offers may apply only to selected products, categories or order values.
• Promotional codes may not be combined unless expressly permitted.
• Offers may be withdrawn or modified subject to applicable law and any commitments already made to customers.
• Promotional benefits cannot be exchanged for cash unless expressly stated.

13. Customer Communication

By placing an order or contacting Ridakart, you agree that we may contact you using the contact details provided by you for purposes related to your order, payment, production, shipping, delivery, customer support or important service updates.

Any marketing communication, where applicable, will be handled in accordance with your preferences and applicable law.

Customers are responsible for ensuring that their registered email address and phone number are accurate and accessible.

14. Privacy and Personal Information

We may collect and process information necessary to operate our website, manage customer accounts, process orders, receive payments, arrange deliveries and provide support.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Customers should avoid sharing sensitive payment credentials, passwords or other confidential information through unsecured communication channels.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services and external websites.

These third-party services may operate under their own terms, conditions and privacy policies. Ridakart does not control the independent operation of such services.

Your use of third-party websites or services is subject to their applicable terms and policies.

16. Website Availability and Technical Issues

We make reasonable efforts to keep the website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, upgrades, technical issues, hosting problems, network interruptions or circumstances beyond our control.

We may update, modify or discontinue website features, products or services from time to time, subject to applicable law and existing customer obligations.

17. Limitation of Liability

To the extent permitted by applicable law, Ridakart shall not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot legally be excluded or limited.

Nothing in these terms affects your rights or remedies under applicable consumer protection laws.

18. Events Beyond Our Control

Ridakart shall not be considered in breach of these terms for delays or failures caused by events reasonably beyond our control, including natural disasters, floods, fires, strikes, transport disruptions, government restrictions, public emergencies, internet failures or courier service interruptions.

We will make reasonable efforts to communicate significant fulfilment delays and take appropriate steps to complete affected orders or provide an applicable resolution.

19. Suspension or Restriction of Website Access

We may restrict or suspend access to the website where reasonably necessary to protect our customers, business, systems or legal interests.

This may include cases involving suspected fraud, misuse, unlawful activity, security threats or repeated violations of these Terms & Conditions.

20. Changes to These Terms

Ridakart may revise these Terms & Conditions from time to time to reflect changes in our products, services, website operations or applicable laws.

Updated terms will be published on this page along with the revised "Last Updated" date. Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

21. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these terms shall be subject to the jurisdiction of competent courts and consumer dispute resolution authorities in accordance with applicable Indian law.

Customers may also exercise any statutory rights or remedies available to them under applicable consumer protection legislation.

22. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue to apply to the extent legally permissible.

23. Contact Us

If you have questions about these Terms & Conditions, your order or any Ridakart service, please contact our customer support team.