Refund, Returns & Cancellation Policy

Website: https://ridakart.com
Last Updated: 6 November 2026

At Ridakart, we offer ready-to-buy products as well as customized fabrics printed according to customer selections and uploaded artwork. Since certain products are made or prepared specifically for individual orders, different return and cancellation conditions apply.

Please read this policy carefully before placing an order.

1. Customized Printed Fabrics

Ridakart offers two methods of ordering customized printed fabrics.

A. Customize from Design Gallery

Customers can select an existing design from Ridakart's Design Gallery and choose the applicable fabric, quantity and available customization options.

These orders are treated as customized, made-to-order products.

  • Orders cannot be cancelled for change-of-mind reasons once printing or production has started.
  • Returns or exchanges are not accepted simply because a customer changes their mind after ordering.
  • Changes to the selected design, fabric, colour, repeat, quantity or other specifications cannot be guaranteed once production has started.
  • Customers are responsible for checking their selections carefully before confirming their orders.

B. Upload Your Own Design

Customers can upload their own artwork or design for printing on fabric.

The customer is responsible for ensuring that the uploaded artwork and instructions are correct and suitable for printing.

Please verify the following before submitting your order:

  • Correct design or artwork file.
  • Image resolution and print quality.
  • Design dimensions and proportions.
  • Repeat size and print arrangement, wherever applicable.
  • Colour instructions and other customization details.
  • Spelling, text and design elements included in the uploaded artwork.

Important conditions:

  • Ridakart is not responsible for errors, poor resolution, missing elements or incorrect specifications present in the customer's uploaded file.
  • The final printed result may differ slightly from the appearance of artwork on a digital screen.
  • Once printing or production has started, cancellation or modification requests due to customer error or change of mind will not be accepted.
  • Customized products cannot be returned simply because the customer is dissatisfied with their uploaded design or selections.

These conditions do not exclude claims relating to genuine printing defects, incorrect products supplied or other failures by Ridakart to fulfil the confirmed order.

2. Customized Orders – No Change-of-Mind Returns

All customized printed fabric orders, whether selected from our Design Gallery or uploaded by the customer, are produced according to the specifications submitted at the time of purchase.

Therefore:

  • Customized printed fabrics are not eligible for change-of-mind returns or exchanges.
  • Cancellation is not accepted once printing or production has started.
  • Changes to designs, colours, fabric types, quantities or other specifications after production starts cannot be guaranteed.
  • Refunds are not provided merely because the customer no longer wants the customized product.

If Ridakart cannot fulfil a confirmed order, an appropriate refund or alternative resolution will be provided.

3. Fabric Sold by Meter

Fabric purchased by meter may be cut or prepared according to the quantity selected by the customer.

Customers must carefully verify:

  • Fabric type.
  • Design and colour.
  • Fabric width, wherever specified.
  • Required meter quantity.
  • Other applicable product specifications.

Once fabric has been cut or prepared according to the confirmed order, it is generally not eligible for cancellation, return or exchange due to a change of mind or an incorrect quantity selected by the customer.

This restriction does not apply to genuine cases where the fabric supplied is defective, damaged, incorrect or materially different from what was ordered.

4. Ready-to-Buy Products

Ready-to-buy products, including individual designs and other non-customized products, are eligible for return or replacement only in the following circumstances:

  • The wrong product or design was delivered.
  • The product arrived damaged.
  • The product has a genuine manufacturing or printing defect.
  • The product materially differs from the product description or specifications confirmed at the time of purchase.

We do not accept returns or exchanges merely because of a change of mind, personal preference or an incorrect selection made by the customer.

Applicable statutory consumer rights remain unaffected.

5. Normal Printing and Colour Variations

Printed fabric may show minor variations due to the nature of the fabric and printing process.

The following differences may occur:

  • Slight colour variations between a digital screen and the actual printed fabric.
  • Minor differences in colour appearance due to screen brightness, display settings and device calibration.
  • Minor variations resulting from fabric texture, composition and surface characteristics.
  • Normal production variations that do not materially affect the product's intended appearance or usability.

Such normal variations do not automatically constitute a manufacturing defect.

However, significant colour discrepancies, printing errors or other material differences from the confirmed order may be reviewed as genuine complaints.

6. Reporting Damaged, Defective or Incorrect Products

Customers must report any damaged, defective or incorrect product within 48 hours of delivery.

To register a complaint, customers must provide:

  1. Order number.
  2. Clear photographs of the product.
  3. Photographs or videos showing the reported issue.
  4. A description of the problem.
  5. An unboxing video, as specified below.

Mandatory Unboxing Video Requirement

An unboxing video is mandatory for claims involving products damaged during delivery or transit.

The customer must record a continuous, unedited video that clearly shows:

  • The original sealed parcel before opening.
  • The shipping label and parcel condition.
  • The complete opening of the package.
  • The product immediately after it is removed from the packaging.
  • Any visible damage or issue.

The video must be recorded from the moment the sealed package is opened, without cuts, pauses or edits.

Claims involving transit damage may be difficult to verify without this evidence. If an unboxing video is unavailable, Ridakart may request additional photographs, videos or other supporting evidence to investigate the complaint. The absence of a video alone will not automatically invalidate a genuine claim or remove any consumer rights available under applicable Indian law.

For manufacturing defects, printing defects or incorrect products, customers should provide clear photographs or videos showing the issue.

Important:

  • Inspect your order promptly after delivery.
  • Do not wash, cut, stitch, alter or otherwise use the fabric if you believe it has a defect.
  • Keep the original packaging until your complaint has been reviewed.
  • Provide any additional photographs or information requested by our team.

The 48-hour reporting requirement is intended to help us verify delivery and product condition promptly. It does not remove or limit any consumer rights or remedies available under applicable Indian law.

7. Inspection and Resolution

Every reported return, damage or defect claim will be reviewed by Ridakart.

Depending on the nature and verification of the issue, Ridakart may provide an appropriate resolution, which may include:

  • Replacement: Supplying a replacement product.
  • Reprint: Reprinting the affected customized fabric, where appropriate.
  • Refund: Refunding the applicable amount where justified.

Ridakart will assess the complaint, order details and available evidence to determine the appropriate resolution, subject to applicable consumer-protection laws and the customer's statutory rights.

A replacement, reprint or refund will not be denied where it is legally required.

8. Return Shipping Charges

The following return-shipping conditions apply:

  • If a return is approved because Ridakart supplied an incorrect product or a product with confirmed damage or defect attributable to Ridakart, Ridakart will arrange or bear the reasonable return-shipping cost.
  • For any voluntary return accepted outside these circumstances, the customer may be responsible for return-shipping charges, provided the charges are communicated in advance.
  • Customers should not send products back without first contacting Ridakart and receiving return instructions.

9. Order Cancellation

Before Production Starts

Cancellation requests for customized orders may be considered if printing or production has not started.

Approval depends on the order's processing status and any costs already incurred.

After Printing or Production Starts

Once printing or production has started:

  • Customized orders cannot be cancelled for change-of-mind reasons.
  • Changes to the design, fabric, colour, quantity or other selected specifications cannot be guaranteed.
  • Refunds will not be issued merely because the customer no longer requires the customized product.

If Ridakart cannot fulfil a confirmed order, an appropriate refund or alternative resolution will be provided.

For ready-to-buy products, cancellation requests may be considered before dispatch, depending on the order status.

10. Refund Processing

If a refund is approved:

  • Refunds will generally be processed through the original payment method wherever possible.
  • The time taken for the refunded amount to appear in the customer's account may depend on the bank, payment gateway or financial institution.
  • Ridakart will initiate the refund within a reasonable period after approval.
  • Any applicable deductions will be communicated transparently and must comply with applicable law.

11. Non-Returnable Circumstances

Subject to applicable consumer-protection laws, the following circumstances are generally not eligible for change-of-mind returns or exchanges:

  • Customized fabrics printed from the Ridakart Design Gallery.
  • Fabrics printed using customer-uploaded artwork.
  • Fabric cut or prepared according to the customer's selected meter quantity.
  • Products made according to customer-provided specifications.
  • Products where the customer selected an incorrect design, fabric, colour or quantity.
  • Products showing normal and minor printing or screen-to-fabric colour variations.
  • Products damaged or altered after delivery due to improper handling, washing, cutting, stitching or use by the customer.

This section does not exclude remedies for genuine defects, incorrect products, material non-conformity or other circumstances where a return, replacement or refund is required by law.

12. Consumer Protection and Legal Rights

This policy is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

Nothing in this policy is intended to take away or restrict any consumer right or legal remedy that cannot lawfully be excluded.

Where a product is defective, deficient, incorrect, materially different from its advertised or agreed specifications, or otherwise qualifies for a remedy under applicable law, the customer's legal rights will prevail over any conflicting provision of this policy.

13. Contact Us

For return requests, damaged-product complaints, defective-product claims, cancellations or refund enquiries, please contact our team:

Contact Us: https://ridakart.com/contact-us/

Please include your order number and relevant photographs, videos or supporting information so that we can review your request efficiently.

Ridakart reserves the right to review and verify each claim in accordance with this policy and applicable Indian consumer-protection laws.